NHS System to Deploy Novari Health Technology to Centrally Manage Referrals and Surgical Waiting Lists

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SYDNEY, AUS – January 15, 2025 – Nova Scotia Health and Novari Health have executed an agreement to deploy the Novari Access to Care suite of technologies across the province’s NHS public healthcare system’s 41 sites.

Under the terms of the $19 million AUD, 5-year agreement (with an option to extend an additional 4 years), the health system will expand its use of Novari’s surgical waiting list management system and implement its award-winning referral central intake and medical imaging requisition management modules. The Novari platform will help improve access and the delivery of care for surgery, endoscopies, medical imaging, mental health & addictions and oncology services.

The use of the Novari technology provides the health system with “air traffic control” like capabilities to help manage the intake, load balancing, and routing of all referrals to the health system’s clinical services, as well as those provided by IWK Health, a major women’s and children’s hospital and trauma centre located in Halifax. In 2023, Nova Scotia launched a central intake model, which has improved access for patients, and streamlined processes around the province for both IWK Health and Nova Scotia Health. Building on that success, and leveraging integration with the OceanMD eReferral system, Oracle Health EMR, and the AGFA PACS system, the addition of these Novari solutions will help facilitate the sharing of digital patient referrals and medical records with care teams, while also maintaining a single source of truth and eliminating duplicate data entry. Novari’s waiting list management capabilities will help ensure that the right patients receive care at the right time, in the right place, and with the right information.

The Novari Access to Care Software Platform consists of a series of integrated modules that improve patient access to care whilst improving the efficiency and effectiveness of healthcare systems. The NHS wide deployment of the Novari platform is a key piece of Nova Scotia’s healthcare technology modernisation program and initiatives to help improve access to care for patients and reduce waiting times.

Central intake models have been proven to improve patient access to care by centrally receiving, triaging, and routing referrals to the most appropriate clinical setting, with the shortest waiting time and as close to the patient’s home as possible. Novari Health’s single point of access (SPoA), triaging, routing, and workflow software is the leading global system for hospitals, regions, and national health systems. Its capabilities include artificial intelligence (AI) enabled analytics to provide healthcare administrators, clinicians, and leadership with insight into the volume and waiting times for patients waiting for care, as well as providing real-time intelligence to drive continuous process improvement.

Novari Health partnered with Oracle Health (formerly Cerner) to provide enterprise referral and waiting list management technology for the One Person One Record (OPOR) NHS modernisation project. OPOR is the largest healthcare transformation project in Nova Scotia’s history.

“The One Person One Record Clinical Information System will provide faster access to healthcare for Nova Scotians and improve communication across the system. Integrating with the Novari referral and waiting list management modules will enhance our EMR and leverage existing systems that support these important processes.” – Dr Julie Maranda, OPOR Chief Medical Information Officer, Nova Scotia Health

“When, like Novari, you specialise in enabling single point of access (SPoA) models, waiting list management, and more efficient healthcare workflows, it is very rewarding to be a part of the largest NHS healthcare transformation project.”
– John Sinclair, CPHIMS-CA, President & CEO, Novari Health

About IWK Health
IWK Health provides collaborative high-quality care to women, children, youth, and families in Nova Scotia, the Maritime provinces, and beyond. Services are delivered through their Children’s Health program, Mental Health and Addictions program, and Women’s and Newborn Health. IWK Health’s approach integrates talented people with new technologies, research, training, and clinical excellence to provide complex levels of care across the region.

About Nova Scotia Health 
Nova Scotia Health is the largest provider of health services in Nova Scotia and provides health services to Nova Scotians and some specialised services to Maritimers and Atlantic Canadians. Its workforce of over 24,000 provides healthcare and support services in hospitals, health centers, and community-based programs across the province. 

Their team of health professionals includes employees, doctors, researchers, learners, and volunteers that provide the healthcare or services Nova Scotians, and many Maritimers, may need.

About Novari Health
Based in Sydney NSW, Novari Health Australia is a part of the Novari worldwide network, with offices in Australia, Canada, New Zealand, and the United Kingdom. Novari Health’s award-winning cloud-based enterprise scale referral management, single point of access (SPoA), coordinated care, and waiting list management software solutions improve access to care, whilst improving the efficiency and effectiveness of healthcare organisations. Leveraging HL7, FHIR, DICOM, and other international standards, our technologies complement and integrate with a wide variety of healthcare systems (e.g., EMR, PACS, etc.). ISO 27001 and Cyber Essentials Plus certified, Novari Health is a Microsoft Partner, with live software solutions hosted on Microsoft Azure’s Australian and global network of data centres. 

Interested in learning more about Novari’s Access to Care Software Platform?
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