Using referral air traffic control like functionality, the person making the referral can select a provider from a list of available and appropriate resources taking into account such factors as wait times and the travel distance from the patient’s perspective. The Novari eRequest module can route referrals directly from point A to B. Alternatively, for a sub-set of referral types, the system can route to a central intake program, which using the same technology, may assess, triage and subsequently route to a specific provider, agency or clinic. Novari eRequest can be configured to route and manage any type of request, referral or requisition for any type of healthcare service (i.e. diabetes, surgical, GP to specialist, ambulatory clinics, palliative care, diagnostic imaging, mental health, addictions, etc.). Novari eRequest is used to manage Wait 1 referrals (i.e. GP to specialist) and Wait 3 referrals (post-acute care discharge referrals to palliative care, long-term care, complex continuing care, etc.).
Regional standardized electronic referral forms for each referral type, ensure the person making the referral provides the necessary clinical information for receipt and triage by the receiving provider.
The Novari eRequest system is capable of both direct – point A to B – referrals, and / or the routing of referrals via a central intake. Central intake staff managing a referral type(s) can then load balance demand across available providers when routing referrals.
Often the person making a referral is unaware of all of the possible provider destinations and their individual wait times. Novari eRequest provides an accurate list of appropriate referral destinations and their wait times along with the relative travel distance for the patient.
Using built-in decision support and best practice appropriateness guidelines, inappropriate referrals can be caught up front at the time of referring.
When using paper and fax, referring physicians frequently are unaware of the status of their referrals, often for months at a time. The Novari eRequest® module displays the status of each referral (i.e. sent, received, accepted, declined, scheduled, etc.) as it moves through the system. No more time wasted playing telephone tag trying to get updates on patient referrals.
Understand in real time the appropriateness criteria, wait times, processing times, bottlenecks in the system, outcomes and demand for local resources by speciality and services.
Often, a referral to a specialist can be avoided altogether if the referring physician, usually a primary care physician, can engage the specialist in a clinical conversation about a particular case. With some clinical guidance from the specialist, many patients can be served faster and more efficiently during primary care. Novari eRequest includes robust “eConsult” functionality that enables these clinical two-way conversations in a secure manner and in compliance with privacy legislation.