London, UK – November 10, 2025 – The South West Provider Collaborative has commissioned Novari Health, in partnership with Insight Technologies, to deploy its electronic referral and bed management workflow solution for specialised mental health services.
The technology will be used across four service lines: Child and Adolescent Mental Health Services (CAMHs), Adult Eating Disorders (AED), Inpatient Perinatal Services, and Secure Mental Illness Services. The Novari Mental Health solution will manage regional referrals, mental health bed capacity and patient flow, ensuring patients receive timely care from the most appropriate provider, as close to home as possible.
The project, currently underway, involves tight integration with the South West Provider Collaborative’s electronic patient record (EPR) systems (Access Rio and SytemOne – TPP), as well as NHS Spine. Novari technologies complement and integrate with many EPR platforms (e.g., Access Rio, Epic, Meditech, Oracle Health/Cerner, etc.).
Purpose-built for mental health, the technology provides real-time bed visibility, structured admission and transfer workflows, central intake, waiting list management, and flexible routing to keep patients in-region whenever possible.
Novari’s Mental Health solution ensures complete and appropriate referrals through configurable triage and workflow tracking, standard intake from all sources, and real-time region-wide dashboards for oversight. Proven globally in regional deployments, the technology is scalable, integration-ready, and supports comprehensive flow management across sites, services, and bed states. This streamlines the process, enabling better communication among providers, and helps to reduce waiting times and improve access to care.
Novari technology also includes optional AI enhanced analytics that provide real-time data on patient waiting times, helping organisations enhance resource utilisation, identify workflow bottlenecks, and improve operational efficiency.
“As a specialised mental healthcare commissioner delivering patient-centred care across an extensive geographical area, it’s vital that we can manage the patient journey from referral to assessment to admission. The ability to access real-time bed availability at a regional or unit level means we can optimise bed usage, report on activity and address system pressure points. We can also identify any urgent referrals and prioritise patient care according to need.” – Dr Jason Fee, Medical Director, South West Provider Collaborative
“This deployment is a milestone for Novari in the UK. By unifying referrals and mental health bed management across nine providers and four specialist service lines, the South West Collaborative is setting a new standard for regional coordination of care. Our technology is purpose-built to give clinicians and managers the real-time visibility they need to reduce waits, improve access, and ensure patients are treated in the right setting, closer to home. We are proud to be a partner in delivering such a forward-looking model of mental health care.” – John Sinclair, President & CEO, Novari Health
“The South West Collaborative is tackling one of the most complex challenges in healthcare: matching scarce specialist resources with patient need at scale. Deploying Novari’s mental health solution across this region not only brings immediate benefits in terms of visibility and efficiency, it also demonstrates how UK health systems can leverage proven, interoperable technologies to transform patient flow across organisational boundaries. This is a clear example of VitalHub’s technology enabling system-wide improvement for patients and providers alike.” – Mike Sanders, CEO, VitalHub UK
About the South West Provider Collaborative
The South West Provider Collaborative (SWPC) is an award-winning partnership which includes NHS trusts, a community interest company and independent sector organisations, with Devon Partnership NHS Trust as the lead provider. With an extensive geography and a population of over 5.5 million this innovative way of working at scale has transformed the mental healthcare landscape in the South West, delivering high-quality care as close to home as possible and co-produced clinical pathways that prioritize patient wellbeing and community connection.
About Novari Health
Novari Health, a VitalHub company, delivers award-winning cloud-based enterprise scale referral management, single point of access (coordinated care), and waiting list management software solutions that improve access to care, whilst improving the efficiency and effectiveness of healthcare organisations. Leveraging HL7, FHIR, DICOM, and other international standards, our technologies complement and integrate with a wide variety of healthcare systems (e.g., EPR, e-RS, PACS, etc.). With offices in Australia, Canada, Sri Lanka, and the United Kingdom, Novari is one of the most trusted digital health solution providers. ISO 27001 and Cyber Essentials Plus certified, Novari Health is a Microsoft Partner, with software solutions hosted on Microsoft Azure’s global network of data centres.
