Faster Access. Better Outcomes.
“We are now requesting that all NHS providers reduce their corporate cost growth by
50% during Quarter 3 2025/26. These savings should be reinvested locally to enhance
frontline services.” – Sir James Mackey, Chief Executive, NHS England
The Challenge Faced
With NHS outpatient backlogs growing and corporate cost savings mandated at 50%, hospitals are under immense pressure to reduce administrative overhead while improving access to care.
Outdated, paper-based referral systems and inconsistent triaging processes lead to bottlenecks, duplication, and delays, undermining patient outcomes and wasting precious capacity.
Trustmarque, with Novari, helps you digitally transform outpatient referral management.
Streamline Referrals. Improved Flow
Novari eRequest, delivered by Trustmarque, is a proven digital referral management platform that centralises, digitises, and tracks every outpatient referral — end to end. Integrated with your existing systems, Novari removes duplication, improves triaging, and gives staff real-time visibility across the full referral journey.
This system has been used in Australian hospitals like the Royal Adelaide and Queen Elizabeth, which have seen:
- 40% reduction in referrals requiring outpatient appointments
- 25% of patients exiting the pathway without needing a procedure
- 5x increase in monthly patient throughput — from 114 to 571
All while delivering:
- Real-time dashboards to optimise scheduling and load balancing
- Algorithm-based triaging aligned to best practice clinical criteria
- Enhanced patient access and staff experience
With Novari, Trusts can modernise outpatient referral processes and unlock real savings, without compromising care. The system reduces unnecessary appointments, streamlines waitlist management, and equips your teams with the tools to do more with less.
Why Trustmarque and Novari
- Digitises all referrals including paper based
- Improves triage accuracy and consistency
- Supports nurse-led triage with real-time referral tracking
- Enables multi-site workflows and load balancing
- Reduces paper, spreadsheets, and manual handoffs
- Solutions are co-designed to mirror each Trusts’ pathways
- Support for single point of access care models
- Delivers ROI within 12 months
Proven Benefits From Live Deployments
- 40% drop in referrals needing OPD assessment
- 400%+ increase in completed appointments
- Dashboards showing live bottlenecks and KPIs
- Shorter wait times and fewer unnecessary procedures
- Improved communication across teams and departments
Transformation is Underway
Trusts that implement Novari through the Smart Spend initiative are:
- Reducing backlog and administrative burden
- Enhancing patient flow with data-driven insight
- Supporting national reform goals with scalable, future-proof tech
Let Trustmarque work with your clinical, operational, and IT teams to assess your current outpatient process and map the path to rapid referral optimisation.
NHS Spart Spend Initiative
Trustmarque is a UK-based, proven and trusted IT partner to the NHS, supporting over 60% of healthcare organisations across all four UK nations.
As one of the top seven IT suppliers to the NHS, we’ve launched our Smart Spend Initiative to help the NHS release rapid savings, increase capacity to care, enabling Trusts to transform at speed.
About Novari Health
Novari Health’s award-winning enterprise scale referral management, central intake, and wait list management software solutions improve access to care, whilst improving the efficiency and effectiveness of healthcare organizations. Leveraging HL7, FHIR, DICOM, and other international standards, our technologies complement and integrate with a wide variety of healthcare systems (e.g., HIS, EMR, PACS, etc.). Headquartered in Canada, with offices in Australia, New Zealand, and the United Kingdom, Novari is one of the fastest growing digital health solution providers. ISO 27001 certified, Novari Health is a Microsoft Partner, with software solutions hosted on Microsoft Azure’s global network of data centres.
