Novari Dental Referral Management System

Referral Management, Dental Workflow Automation, Referral Routing, and System Integration

Novari Dental Referral Management System (DRMS) is a highly configurable software, supporting efficient and effective dental referral workflows, referral routing and coordination of dental care across dental practitioners, community dental services, acute trusts, and other specialist services. Novari DRMS can support mandatory data entry, enable diagnostic images and key clinical data to be attached to any dental referral. The technology has been developed specifically to be commissioned by NHS ICB’s, it has the scalability and flexibility to cover large geographical areas whilst enabling configuration to meet local needs and workflows. Using customisable algorithms the software will screen, route and manage any type of dental referral to meet commissioner requirements.

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Features

Accelerate Care by Load Balancing Demand

When choosing where to send a referral, it can be hard to know all the referral options and which provider can see the patient with the shortest waiting time. Novari DRMS’s sophisticated waiting time algorithm uses its own waiting time data and patient location data to help route each referral to the next available provider.

Waiting List Management and Dashboards

Clinical, clerical, and administrative users of Novari DRMS need accurate real time data on the volume and status of dental referrals. Novari’s customisable dashboards provide clinicians and clerical staff with actionable information and alerts enabling them to efficiently process patient referrals. Users are also provided with access to detailed analytical reports and easy identification of workflow and access to care bottlenecks.

Central Intake and Direct Referrals

As organisations, networks, and regions implement coordinated dental care programmes, referrals can be either routed through a central intake / hub model with customised workflows (e.g., intake, triage, routing, etc.) or used to immediately route appropriate referrals (using embedded algorithms) to offer next available appointment slot, helping load balance demand across all available providers.

Novari DRMS is designed to ensure that the right patients get to the right providers at the right time and with the right data.

Easily Integrated

Dental teams depend on multiple tools to get the job done. Using software that can’t integrate can be frustrating as it leads to people having to do the same thing twice and mistakes in keeping systems in sync.

Novari DRMS can integrate with practice management solutions (PMS), hospital systems (EPR), eReferral systems (ERS), and others easily via FHIR or HL7 to make sure everyone is working as efficiently as possible.

Use Real-Time Data to Improve Process

To know where problems exist in how we work, we need to know where to look. Novari DRMS offers detailed insight into your entire dental referral process allowing you to see the bottlenecks and develop a more streamlined workflow.

Customised Workflows

Dental data and referrals workflows can vary significantly. Novari DRMS can be configured for any type of dental referral with customised bespoke workflows. We configure the software to meet each dental practitioner and commissioners unique needs and workflows.

Communicate with Dental Referrers & Patients

Dental referrers are often concerned when they do not receive timely information on the status of their referrals. Novari DRMS can automate the sending of updates to the referrers using email and automated messaging.

Similarly, patients can receive updates on their appointment scheduling status by both SMS text message and / or email.

Efficient Dental Referral Management

Novari DRMS enhances the quality and accuracy of referrals, ensuring they are directed to the appropriate service or clinical review. This reduces the occurrence of failed or rejected referrals, unnecessary clinical review requests, and missed appointments. Additionally, it promotes the effective utilisation of specialist community resources and maximises the efficiency of acute dental care.

The sending and receiving of quality dental referrals by clinics, clinicians and hospitals, is essential is the provision of quality and timely dental care. Novari DRMS replaces email, snail mail, and paper with a modern tool that can track each referral.

Complete and Appropriate Referrals

Incomplete or clinically inappropriate referrals are inefficient and unnecessarily delay dental care. Novari DRMS enables mandatory referral data sets, so referrals received digitally are always complete and appropriate. Referrals received via email can easily be reviewed for completeness and appropriateness and if required, quickly returned to the sender with one of many templated notes.

Connect with Angela to learn more about Novari Dental Referral Management System

Angela Single,
Director, Business Development UK

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