KINGSTON, ON – Novari Health is pleased to announce St. Joseph’s Care Group (SJCG) in Thunder Bay is implementing the Novari eRequest™ referral management and central intake software technology. 

The Novari technology is being provided to SJCG as an enabling technology for its Regional Wound Care Program across Northwestern Ontario.  The software will be used for central intake, receiving of referrals, triaging, and routing referrals to wound care service providers.  The Regional Wound Care Program is a specialized outpatient multidisciplinary program supporting individuals with wounds that are slow to heal. 

The Novari eRequest system is a three-in-one technology that enables referral workflow management, central intake and wait list management.  The system is highly configurable and can be easily adapted for to any type of healthcare service (e.g., diabetes, mental health & addictions, orthopedics, etc.).  The technology features customizable workflows and robust integration capabilities to other hospital IT systems.  Novari eRequest is scalable and has been deployed at individual hospitals, across health regions and provincially.   

The Ontario Ministry of Health, Ontario Health and hospitals across the province have been working to mitigate the impact of the COVID-19 pandemic on patients.  Central intake models, enabled with modern referral workflow management and wait list management technology, are an effective way to get the right patient to the right provider at the right time and with the right data.  Across Canada and beyond, the COVID-19 pandemic has highlighted and accelerated the need for new models of care and new technologies like Novari, that improve access to care. 

Novari Health’s innovative and unique access to care technologies are live and being implemented at dozens of hospitals and regional health authorities across five Canadian provinces.  



The Swiss Army knife of healthcare software, Novari eRequest is the go-to-system when hospitals or regions undertake initiatives to improve access for practically any type of healthcare service.”

– John Sinclair, CPHIMS-CA 
President, Novari Health 



For someone in need of specialized wound care, early connection with the right provider means faster treatment and better health outcomes.  By implementing Novari eRequestSt. Joseph’s Care Group’s Regional Wound Care Program will streamline referrals across an inherently complex system of multiple providers over vast distances, making positive change for people in Northwestern Ontario.” Tracy Buckler, President & CEO, St. Joseph’s Care Group 


About Novari Health
Novari Health designs, builds, and implements award-winning enterprise scale SaaS solutions that improve access to care, coordination of care, and the delivery of healthcare services. Based in Kingston Ontario and with offices in Vancouver, Australia, and New Zealand, Novari has become one of the largest Canadian based digital health solution providers. ISO 27001 certified, Novari Health is a Microsoft Gold Partner, with software solutions hosted on Microsoft Azure Canadian and Australian cloud data centres. 


About St. Joseph’s Care Group 

St. Joseph’s Care Group (SJCG) is a health care provider that combines tradition and innovation in responding to the unmet needs of the people of Northwestern Ontario since 1884. SJCG offers a broad range of programs and services in Addictions & Mental Health, Rehabilitative Care, and Seniors’ Health, and is located in Thunder Bay, Ontario, Canada. 

With over 2,400 staff and growing, SJCG is recognized as a leader in delivering safe, high-quality health care and is Accredited with Exemplary Standing, the highest level awarded by Accreditation Canada.  SJCG’s vast service area and culturally diverse client population includes many remote and isolated communities where access to specialized health services is a challenge. To meet that challenge, SJCG finds new and innovative ways to deliver care through technology and strong partnerships, and is Northwestern Ontario’s regional lead for Wound Care, Rehabilitative Care, Behavioural Supports, Seniors’ Care, Rapid Access Addiction Medicine, and Palliative Care.  For more information, visit 


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