Novari Health is a growing software development company that provides innovative solutions to improve access to care for patients across the country. Based in Kingston, Ontario, we specialize in information engineering, system integrations, and cutting-edge software development that truly makes a difference in people’s lives.
We are currently seeking a tier one Technical Support person to join a team of smart, creative, and dynamic individuals, sharing in our mission to improve patient access to care and contributing a positive impact on our health care system and patients.
Description of Position
As a tier one, technical support person you will work in a team environment supporting Novari Health clients and working with Project Managers, Product Owners, Developers and Quality Assurance personnel.
The technical support understands the importance of customer service and is able to resolve a variety of technical and administrative issues. The successful applicant has the ability to multitask and adapts easily to change.
Support person will:
Learn and be fluent in Novari Health products and processes.
Answer calls from clients on Novari Health product line and respond to email/ticket inquiries.
Resolve issues in a pleasant, professional manner, ensuring calm and controlled response.
Follow-up customers inquiries, document issues and resolution, continue to build knowledge base on resolutions.
Identify and escalate priority issues.
Manage issue tracking and updates.
Attend scrums when able to contribute to production teams.
Continuously learn and improve, providing feedback on continuous improvement on products and processes.
You are a quick learner.
You have a passion for technical excellence.
You seek self-improvement with a move forward every day attitude.
You are a self-motivated worker, who can complete tasks under minimal supervision.
You are a Team Player.
You have a service based mindset and a strong customer focus.
Completion of a college or university program in computer science, computer programming, or commensurate work experience.
Continuing professional development to stay current with industry standards
Microsoft certification would be considered an asset
Your resumé must clearly demonstrate how you meet the requirements of the position. Please submit resume, cover letter and a list of references with salary requirements to email@example.com as a single document in MS Word or PDF format. Salary will be commensurate with education and experience.