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Professional Services

Novari Health offers a full suite of professional services to our clients, ensuring efficient, seamless, and fully supported implementations of our enterprise software solutions.

With years of expertise in implementing our software solutions in healthcare settings of all sizes and complexities, Novari’s in-house project management and implementation teams are ready to help. Our experience allows us to recognise that often the biggest challenge is not implementing the software, but rather managing the change. That is where we come in.

Acknowledging the uniqueness and complexity of healthcare, Novari Health uses a tailored project management methodology, integrating concepts, methods, tools, and techniques from three separate management disciplines. Our integrated model stresses that for effective project completion, the quality of the technical solution (IT Management), the balancing of competing constraints (Project Management), and the cultural acceptance of the project’s aim and objectives (Change Management) are all combined in our methodology.

Our professional service team members including project managers, application specialists, analysts, and others are located across Canada, Australia, and New Zealand.

Professional Services Available

Application Specialist / Subject Matter Expert

Novari Health assigns an experienced application specialist who is a subject matter expert with regard to not only our software solutions, but also administrative and clinical workflows to every implementation project.

Project Manager

With an assigned project management team, we are in constant communication to ensure transparency throughout the entire implementation process from start to finish.

Technical Configuration and Integration Resources

Novari Health supports every implementation with technical resources capable of configuring our software solutions to each client’s specific requirements. Our integration specialists work with our clients and other vendors to enable integration between our solutions and a wide variety of third party systems leveraging a host of technologies (e.g., FHIR, HL7, APIs, etc.).

Change Management

Changing workflows and technologies can be daunting for some – but acknowledging and recognising this upfront as a risk to the project is important. Our implementation teams mitigate this risk through a six-step process: check readiness, align old and new processes, define change, engage, educate, and enlist users, alignment of processes and organisation, and evaluate.

Quality Outcomes

Novari Health partners with our clients to fully understand their organisation’s goals and desired outcomes for every project. Together, we set outcomes and metrics for success, and create an agreed upon plan to work together to implement our software to meet those desired outcomes and metrics, on schedule.

Tim Pemberton
Vice President, Chief Information Officer, Queensway Carleton Health

"QCH has been working with Novari in the Champlain Region to implement a regional central intake for Endoscopy and implement Novari Surgical ATC/WLM integrated to our HIS and surgical systems. We have been impressed with their knowledge, experience and support during our implementation. They come with a wealth of experience from other regions and understand the complexities of clinical workflows and change management.

We have been successful with our implementation because of their team and support.”

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