Need to see a doctor and can’t access care?  The Ontario Virtual Care Clinic may be able to help.

Patients throughout the province of Ontario, who do not have a primary care physician or are unable to see their own physician, are now able to “see” a family physician virtually by visiting (using the access code “health”) for non-COVID-19 related health issues.

Access to primary care during the COVID-19 pandemic poses a problem for some patients as they follow public health instructions to practice social distancing and staying home. With patients obeying public health instructions, physicians are seeing less demand for traditional face-to-face clinical appointments. Virtual medical appointments using the Novari eVisit™ technology provide a safe way for patients and physicians to see each other, with no need for the use of critical personal protection equipment (PPE), such as N95 masks.

As a vendor of record (VOR) with Ontario Health (OTN), Novari Health was selected to provide the province with virtual waiting room capabilities. The Novari eVisit™ virtual care software’s waiting room or “virtual clinic” has been deployed to allow Ontarians to have enhanced access to primary care physicians from the comfort of their home.

The Ontario Virtual Care Clinic (OVCC) is powered by Novari eVisit, a virtual care software system made in Kingston Ontario by Novari Health, currently being used by hundreds of individual primary care and specialist physicians.

The OVCC is a collaborative initiative of the Ontario Medical Association (OMA), OntarioMD, Ontario Ministry of Health and Ontario Health (OTN). Canada Health Infoway, an independent, federally funded, not-for-profit organization, is providing funding to Ontario Health (OTN) to support this innovative access to care project.

The Ontario Virtual Care Clinic is staffed by licenced Ontario physicians who responded to a call from the Ontario Medical Association (OMA) for primary care physicians interested in helping. Hundreds of physicians responded, keen to participate, from every corner of the province. OntarioMD, a wholly owned subsidiary of the OMA, is working with MetriCaid to schedule physicians for the clinic and is working with Novari Health to train physicians. From their offices, clinics and homes, these physicians are seeing patients virtually using video and audio.

“I loved it! I’m an intensive care unit nurse and quickly needed a prescription renewal to help manage contact dermatitis worsened by constantly washing my hands in the hospital and at home. The technology worked perfectly. The physician I saw by video conference was friendly, professional and quickly sent a prescription to my local pharmacy.” – Beth, ICU Nurse in Ontario

Patients can access the free OVCC by going to and entering access code – health. Following the prompts, patients enter the virtual waiting room and see their estimated wait time to see a physician. The OVCC’s capacity to see patients is being closely monitored by administrators to maximize the available physicians to virtually see as many patients as possible.

If the virtual waiting room is at capacity, patients will be directed to receive care from Telehealth Ontario, their primary care provider or local hospital. The service is for non-urgent health concerns. Patients with urgent or emergency medical concerns should call 9-1-1.

The service is designed to provide care for simple health concerns like colds, cough, flu, allergies, women’s health issues, chronic disease management, pain, urinary tract infections, rash and medication questions. Patients should first reach out to their own primary care provider if they have one as the virtual service is not intended to replace regular care.  Those with symptoms related to COVID-19 such as difficulty breathing, persistent fever or dry cough should access Ontario’s online self-assessment tool, contact their family doctor or local public health unit for further assessment and instructions.

Patients requesting a virtual visit require an OHIP card, internet access, a device with a camera and microphone, email address and a mobile phone number to receive important text notifications.

The team of healthcare software experts at Novari Health in cooperation with Ontario Health (OTN) have worked day and night to quickly make the OVCC a reality. Acutely aware of the pandemic emergency and the stress it is placing on patients, physicians and the health system, Novari realized that with hard work, resourcefulness and innovation that our Novari eVisit virtual care solution could be modified to support the OVCC virtual waiting room. Inside Novari a multidisciplinary COVID-19 Emergency Response Team (CERT) team was immediately stood up to quickly design, build, test, deploy and support the OVCC. Work that should have taken many months was accomplished in a few weeks.

“Never in all my years have I witnessed a team come together with such a sense of purpose, drive and determination to improve access to care and do our part to support front line healthcare workers. Our team accomplished things in a few weeks that I previously would have thought impossible.”  John Sinclair, President, Novari Health

About Novari Health

Novari Health designs, builds, and implements award-winning cloud-based, enterprise scale software solutions that improve access to care, coordination of care, and the delivery of healthcare services. The Novari Access to Care software platform includes virtual care, eReferral, central intake, workflow management, surgical waitlist management, and medical imaging requisition management modules. Based in beautiful Kingston, Ontario, Novari has become one of the largest Canadian based digital health solution providers. With offices in Kingston, Toronto, Vancouver, Boston, and Sydney, Australia, the Novari team is comprised of physicians, nurses, former hospital administrators, software architects, software developers, project managers, certified professionals in Health Information and Management Systems, and client support. Novari Health is a Microsoft Partner, with software solutions hosted on the Microsoft Azure Canadian and Australian cloud data centres, for security and scalability. Novari Health has been independently assessed by BSI against internationally recognized standards showing our commitment to quality and assurance and is ISO 27001 Information Security Management System certified.