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X-Novari Provider Relationship Management

Regional Provider Management

In many health regions, with hundreds if not thousands of physicians and other healthcare providers, the management of the delivery of care can be challenging.
The Novari Provider Relationship Management module was developed in partnership with the Mississauga Halton Local Health Integration Network (MH LHIN) and gives health authorities, hospitals, provincial, and state departments of health a software tool designed to provide a detailed database of healthcare providers and a means to help manage these relationships.

Using the system, regional health authorities and others can understand the number and distribution of healthcare providers within the region. Detailed profiles of each provider can be easily and accurately maintained, to include clinical areas of interest (i.e., primary care, palliative care, sports medicine, geriatric care, surgical, etc.), number of patients, electronic medical record (EMR/PMS) system in use, and more. The module allows regional health authorities to document and track key physician/provider touch points around important topics being communicated to the provider community.

Novari Provider Relationship Management can also be used as a communication tool to transmit e-mail, eFax, and SMS text messages to a subset, or a broadcast to all providers (based on each individual provider’s notification preferences).


Contact Management

With hundreds if not thousands of clinicians in a region, province, or state, it is very difficult to keep track of every contact with every provider. The CMS or contact management system functionality of the Novari Provider Relationship Management module allows staff to document every contact, virtual or physical, with every provider. Such CMS systems are common in most other industries, but not widely used by health authorities – until now.

Campaign Management

Regional health authorities have important ongoing information to share with the provider community, such as new clinical programs, etc. Keeping track and monitoring the performance of each of these campaigns can be challenging. The Novari Provider Relationship Management module includes functionality to create individual campaigns, delegate key tasks to staff, and track the campaign’s successes and challenges.


The system can send messages to individual physicians, groups of physicians, or broadcast messages to all physicians via fax, e-mail, and even SMS text messages (in accordance with a physician’s communication preferences).

Business Intelligence

With powerful dashboard analytics, dive into the data that matters to produce actionable information, enabling faster decisions, and transparency across the entire health region.


Enhance Communication
Communicating effectively and keeping track of communications with a diverse healthcare provider population can be challenging. The Novari Provider Relationship Management module allows regional health authority staff to document each contact with a provider. In addition, the system can send messages to individual providers, groups of providers or broadcast messages to all providers via fax, e-mail, and even SMS text messages (in accordance with a provider’s communication preferences).
Know Your Providers
With detailed provider profiles, dashboards, and reports, regional health authorities can better understand the delivery of care within their region. See at a glance: the distribution of providers across the region, a list of providers currently accepting new patients or a breakdown of providers by sub-specialties.

The system includes a detailed profile on every physician, including their various practice locations, EMR usage, and areas of sub-specialty. Profiles can be mutually maintained by the regional health authority and directly by physicians.
Empower Your Staff
Some regional health authorities are deploying provider field liaison staff. Their job is to build a relationship between the regional health authority, hospital, province or state, and the provider community, communicate important regional initiatives to the providers and deliver feedback from the providers back to the health authority. The Novari Provider Relationship Management module includes rich functionality for staff to update, track and communicate with providers. The software also includes management features to allow the regional health authority to understand the field work being performed by their liaison staff.

Technology Partners

Novari is a Microsoft partner and many of our technologies leverage the Microsoft technology stack. Our solutions are designed to be provided as software as a Service (SaaS), however some modules can be locally hosted. For secure and scalable cloud solutions, we partner with Microsoft and their Azure cloud technologies.
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