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Novari eRequest

Referral Management, Single Point of Access, Workflow Management, & Care Coordination

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Novari eRequest can be configured to route and manage any type of healthcare request or referral for triage, advice and guidance (A&G), diagnostics, outpatient services, etc. Designed specifically for elective care, the Novari eRequest software system focuses on efficiency and effectiveness, helping healthcare organisations maximise capacity and resource utilisation. This configurable EPR integration agnostic solution seamlessly digitises the entire end-to-end referral process, supporting various use cases across trusts, ICSs, and clinical networks. The solution’s scalability and flexibility allow for each instance of the system to be customised to meet local needs and workflows.

Features

Wait List Management and Dashboards

Clinicians and administrative users of Novari eRequest rely on accurate, real-time data to manage referral volumes and track the status of every referral. Novari’s customisable dashboards equip users with actionable insights and alerts, streamlining referral processing workflows. AI enabled analytical reports make it easy to identify workflow bottlenecks. Embedded service level agreements (SLAs) highlight patients who are close to, or have exceeded organisational waiting time limits, helping to ensure that every patient receives timely care.

Single Point of Access and Direct Referrals

Efficiently sending and receiving referrals across clinical teams, clinics, hospitals, ICSs, and other providers is essential for delivering timely, high-quality care. Novari eRequest supports this by accepting referrals from multiple sources—whether digital, email, internal orders, post, or paper—within a single, unified system. This approach eliminates the need for fragmented 
workflows by consolidating all referrals into one platform. As healthcare organisations across the NHS adopt single point of access (SPoA) models, Novari eRequest can manage referrals through a central intake or hub, with customised work.

Customised Workflows

Referral data and workflows can vary greatly across different types of healthcare services. For example, referral forms and workflows for mental health services differ significantly from those of an orthopedic referral. Each implementation of Novari eRequest is co-designed with the flexibility to accommodate any referral type, offering bespoke workflows tailored to each client’s specific needs, 
pathways, and processes.

Complete and Appropriate Referrals

Incomplete or clinically inappropriate referrals create inefficiencies and delay patient care. Novari eRequest enables digital referrals to include mandatory data sets, so they arrive complete and appropriate for processing. Each referral can be easily reviewed for accuracy, and if needed, quickly returned to the sender with guidance on required information.

Accelerate Care by Load Balancing Demand

The Novari eRequest waiting time algorithm load balances demand for clinical services across all appropriate and available providers. Whilst respecting patient preference, the technology leverages patient location and accurate waiting time data to direct referrals to the next available provider, ensuring optimal service matching. This data-driven approach improves access to care by balancing demand and capacity across the healthcare network.

Communication with Referring Providers and Patients

Referrers are often concerned when they do not receive the status of their patients across the pathway from single point of access systems or receiving providers. Novari eRequest addresses this by automating status updates to referrers through automated messaging. Patient notifications can also be seamlessly managed, either through integration with existing patient engagement
systems or via Novari Patient Engage.

Use Real-Time Data to Improve Process

To know where problems exist in how we work, we need to know where to look. Novari eRequest offers AI enhanced analytics that provide real-time data on patient waiting times, helping organisations enhance resource utilisation, identify system bottlenecks, and improve operational efficiency.

Seamless Integration

Novari eRequest is designed to integrate seamlessly with NHS digital systems, hospital systems (EPR agnostic), GP Systems, eReferral systems (e-RS), and others easily via FHIR, HL7, DICOM, etc. The system ensures efficient and accurate data exchange across healthcare platforms, eliminating duplicate work and enhancing interoperability.

Connect with Angela to learn more about Novari eRequest.

Angela Single,
Director, Business Development UK

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Michelle Mula, Executive Director of Digital Health, Saskatchewan Health Authority

“With the implementation of Novari eRequest, the Saskatchewan Health Authority has seen immediate improvements in the flow of information to support COVID-19 testing. Testing and Assessment Sites, along with 811, have all noted a quicker turnaround time due to the real-time referral processing and ability to level load.”

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