System and trust central intake models have demonstrated they improve access to care for patients seeking mental health and addiction services. The Novari Mental Health & Addictions™ (Novari MHA) software improves the intake, triage, routing, receiving, and processing of referrals. The system recognises the complexity of providing coordinated access to mental health services and is scalable to manage high referral volumes with complex workflows across acute and community based services.
Mental health and addictions central intake and coordinated care models vary widely. While they all share the goal of improving access to mental health and addiction services, their scope, workflows, referral forms, triaging, and routing often have significant variation. Our experienced analysts and configuration teams can configure the Novari MHA system to align with your organisation’s vision and unique workflows.
Novari MHA can be configured for the specific clinical and administrative workflow needs of each trust or ICS’s mental health and addictions coordinated care model. The software can support single or multiple organisations’ complex multi-step workflows.
When using paper and email, referring clinicians and other stakeholders are frequently unaware of the current status of each referral. Novari MHA helps to close the loop by displaying the status of each referral and sending updates as referrals move through the system.
Your referring clinicians and organisations are likely to have a mix of technologies and processes from electronic to paper to email. Novari MHA was designed with this in mind and is capable of accepting referrals electronically from a variety of sources (e.g., GP/primary care systems, hospital information systems (EPRs), existing system eReferral solutions), and by email. Optionally, patient self referrals can be supported via a public web form.
Note: Novari EPR’s native integration capabilities are capable of integrating with most EPR/primary care solutions. Talk to your EPR/GP system vendor.
Mental health and addictions central intake care coordination models are designed to reduce wait times and improve access to care. Novari MHA uses sophisticated and customisable waiting list management and workflow dashboards to help manage patients in various queues. Provider wait times are tracked in real-time and are used to help load balance demand for mental health and addiction services across all available providers, thereby improving wait times and ensuring that all providers are leveraged according to their capacity.
Incomplete or clinically inappropriate referrals are inefficient and unnecessarily delay patient care. Novari MHA enables mandatory referral data sets, so referrals received digitally are always complete and appropriate. Referrals received via email can easily be reviewed for completeness and appropriateness and if required, quickly returned to the sender with one of many templated notes.
In today’s world patients often expect to receive electronic update notifications. Novari MHA can send both email and text (SMS) appointment notifications to patients. Doing so reduces the time and cost of contacting patients and reduces expensive “no shows”. Appointments scheduled in hospital enterprise scheduling systems (e.g., Meditech, Oracle Health, etc.) can trigger patient notifications in Novari MHA.
MELBOURNE, AUS & KINGSTON, CAN – March 12, 2024 – Alcidion Group Limited (ASX: ALC), a leading provider of FHIR-native patient flow solutions for
As the UK government announces a significant investment in the NHS productivity plan, Novari Health, a leading provider of healthcare technology solutions, is proud
Novari Health is supporting the Ontario Ministry of Health’s move towards modernising healthcare communications and retiring fax machines. The Ontario Ministry of Health is
KINGSTON, ON – Novari Health has announced that it has completed a successful implementation of its electronic referral management, central intake, and workflow management
Want to learn more about how we can transform your mental health and addictions referral and workflow management process?
© 2021 Novari Health – AU. Terms of Use Site Map
